UK - shipping exclusively with DPD - flat rate of £7
With DPD, your order is fully trackable, fully insured, and you are given an hour's delivery window on the day of delivery, which you can change if you wish to defer to another day or provide alternative delivery instructions.
A personal email from me will arrive soon after you have placed your order. You may expect to receive your order within two to three days.
APRIL 8 - MAY 2 : It's All Greek is on walkabout so there will be no shipping during this time. Shipping resumes on Tuesday 7th May, after the UK Public Holiday weekend. By all means place your orders as normal - I will acknowledge them! - and apply to your cart the discount coupon code in the popup box to claim your 15% OFF. (If you are on the mailing list, you have your own code!)
Customers outside the UK.
Automatic ordering via the website is now only possible for customers in mainland UK.
Email me at hello@itsallgreek.co.uk with the item/s you wish to order, together with the country to which you wish them to be shipped, and your zip code. I will then research the various shipping options and prices, and get back to you. During 'walkabout' periods whilst I am away, I shall be unable to weigh and measure, but will do so as soon as I return.
If you are happy with the quote, then I send you an invoice for payment, which you can pay via PayPal or credit card, exactly as you would do through the website. Please note that it is no longer possible to send jewellery items outside the UK and the EU.
Stock and Stock Changes
Everything on the website is in stock. Once an item is out of stock, I have taken it offline. Stock lines are constantly changing!
Payment
- Securely and automatically through the website (mainland UK only) via Stripe (Amex accepted) and via PayPal.
- By phone - email your phone number, and we will arrange a convenient time for a call. Or by invoice, taking you to Stripe.
- By bank transfer - IBAN and bank transfer details available on request.
Returns and Refunds
If you wish to return an item, you may do so within 28 days. You will be entitled to a full refund or a replacement, if it is in stock. A returned item must be in its original condition and in its original packaging. In the unlikely event of an item being damaged when it arrives with you, a replacement will be sent, or a refund issued. For reasons of hygiene and because it is impossible for me to verify whether they have been worn or not, I cannot offer a return or an exchange on earrings. For further details please refer to Terms and Conditions.
Please email me if you have any questions.
Elinor
terms and conditions
These are the Terms and Conditions which apply to your purchase of reproduction Greek art, jewellery and gifts (‘Goods’) from the It’s All Greek Online website at www.itsallgreek.co.uk (the ‘Website’). The Website and Goods are provided by It’s All Greek (‘We’, ‘us’, ‘our’). When we refer to ‘you’ and ‘your’, we mean the user of the Website and purchaser of the Goods.
These terms and conditions form a legally binding contract between us and you. Your acceptance of the terms and conditions is given when you purchase Goods from us. You should read these terms and conditions carefully before buying anything from this website.
The terms and conditions contain the following sections:
Part 1 – Information about the Website and the Goods
Part 2 – Buying Goods
Part 3 – Returning Goods
Part 4 – General terms relating to our relationship with you
We reserve the right to change the terms and conditions under which the Website and the Goods are provided. Any such change in terms and conditions will apply to all subsequent orders. You should check the terms and conditions on the Website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the Goods or the Website, please email us.
PART 1 – INFORMATION ABOUT THE WEBSITE AND THE GOODS
This sets out some terms about information on the Website, descriptions of the Goods and how you use the Website. Separate Notices and Disclaimers apply to your use of the Website. By accepting these terms and conditions you also agree to the Notices and Disclaimers (below).
We try to make sure that all the information on the Website, including descriptions of our Goods, and listed prices, are accurate and correct at all times.
However, mistakes do happen. We will try to resolve all information errors on the Website as soon as reasonably possible and, if we reasonably think that such an error has affected your purchase of Goods, we will try to let you know.
You should bear in mind that buying Goods over the internet provides a different shopping experience from buying in person. In particular, you acknowledge that:
• Due to the fact that the Goods are individually cast, carved, painted or hand-finished, there will inevitably be variations in size, colour, patina, and texture. The colours which are shown for the Goods on the Website will depend on many factors, including your display settings. The piece you see online is usually not the one you will receive. By all means ask me to send you a photo of the piece you would receive.
• All goods are subject to availability.
• You are responsible for ensuring that your login details, password and all other details in relation to your account remain confidential at all times
PART 2 – BUYING GOODS
This sets out some terms which apply to your purchase of Goods from us through the Website.
You make an offer to purchase a product from us (your "Order") by completing the staged process on the Website as set out below:
Adding a product/s to your shopping basket
Checkout step 1 – Login details or, if you prefer, you can purchase as a guest
Checkout step 2 – address details
Checkout step 3 – payment details
On receipt of your Order, we will send you a formal Order Acknowledgement email to the email address which you provide in the Order process. This Order acknowledgement email will contain your Order number and details of the Goods ordered.
Within 24 hours or so we will email you more 'personally' to let you know when you may expect your goods to be delivered.
As of 1st August 2021, It's All Greek is not registered for VAT.
In the case of orders shipped outside the UK, responsibility for the payment of any import taxes or charges incurred remains with the customer.
PART 3 – RETURNING GOODS
This Part sets out the terms which govern your right to return any Goods that you do not want to keep. You can, at any time within 28 days of receiving Goods from us, cancel your contract and return any Goods to us.
The Goods must be returned to us intact, undamaged as soon as reasonably possible. In the case of an item of jewellery (with the exception of earrings - see below), it must be unworn. We will refund to the payment card the price you paid for the Goods returned to us, in addition to any agreed postal charge incurred by you. Returns from outside the UK must be paid for by you.
In the case of earrings, we are not able to verify whether they have been worn or not and therefore for reasons of hygiene, no return or exchange is possible.
Your rights under this Part 3 are in addition to the cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000. If you wish, you may notify us by email hello@itsallgreek.co.uk that you wish to cancel your contract before the end of the statutory cancellation period (7 days from the day after you receive the Goods). You must then return the goods to us.
Nothing under these terms and conditions affects your statutory rights.
PART 4 – GENERAL TERMS RELATING TO OUR RELATIONSHIP WITH YOU
This Part sets out some general terms that govern our relationship with you and purchases by you.
We will not be responsible for the performance of any obligations under these terms and conditions in the case of an event outside of our reasonable control (force majeure), including (but not limited to) strikes, lockouts, failures of third party systems or networks, acts of god, fire, earthquake, storm, flood or other natural disaster, civil unrest, acts of terrorism, deliberate sabotage of or malicious damage to equipment or data or for damage to or destruction of premises or equipment. All notices which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.
NOTICES & DISCLAIMERS
These notices and disclaimers govern your use of the It’s All Greek website, available at www.itsallgreek.co.uk, (the "Website") .
We do our best to ensure that the information on the Website is accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of any information and cannot be held liable for any use or reliance you may make of or put on it except as specifically agreed with us in any further agreement we may make with you in writing.
Any link (be it a hypertext link or other referral device) used on the Website is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links with the Website or for the legal consequences of your entering into any contracts with the third parties that provide these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.
Where you deal as a consumer, nothing in the above exclusions affects your statutory rights.
All Intellectual Property Rights and goodwill in or relating to the contents of the Website belong to either us or to our suppliers.
You may not reproduce part or all of the contents of the Website in any form unless it is for personal, non commercial use.
You may not copy or otherwise incorporate into or store in any other Website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).
You may not frame or link to the Website or any part of it without our express permission.
security & privacy
secure payment
You may pay securely online with major credit and debit cards or, where applicable, with your PayPal account. All transactions are administered by a third party secure gateway on our behalf. It's All Greek does not have access to any of your payment details.
Our third party secure gateway receives the information needed to verify and authorise your payment card and are under strict obligation to keep your personal information private. All credit/debit cardholders are subject to validation checks and authorisation by their card issuer.
It's All Greek is fully PCI compliant and has a valid SSL certificate. We are registered as a Data Controller with the ICO (Information Commissioner's Office), the supervisory authority for all data protection matters. This means that we decide why and how your personal information is processed.
privacy policy
We are committed to protecting and respecting your personal information and privacy. Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for their mailing or marketing purposes.
This Privacy Notice sets out the basis on which any personal data we collect from you will be processed by us: data you provide to us by phone, by email or when you use our website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using the website you are accepting and consenting to the practices described in this notice.
You may withdraw your consent to this processing at any time by contacting us. If you do withdraw your consent, we will, therefore, be unable to email you offers and news.
If you are unhappy with the way in which we are processing your personal data under this notice then please contact us. You do have the right, however, to make a complaint to the relevant Supervisory Authority (in most cases under this notice the relevant Supervisory Authority will be the Information Commissioner’s Office).
information we may collect about you
Your name, address, e-mail and phone number. When you make a purchase, we have a record of your payment method but do not store details of your payment card. All of our payment systems are through a secure third party who are fully GDPR compliant.
Our website also collects information about where you are on the internet (e.g. IP address), your browser type and the country.
how we use the information we have about you
We use your information to contact you about offers or provide you with information about your order and delivery and to build up statistics about orders and geographic location.
disclosure of your information
We never share your information with any other businesses.
storage of your personal data
All information you provide to us is held on password-protected secure servers.
Your password, which enables you to access certain parts of the website, should not be shared with anyone else.
Unfortunately, the transmission of information via the internet is not completely secure. Whilst we will do our best to protect your personal data, we cannot guarantee the security of data transmitted to the website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will keep your personal data for as long as is necessary for the provision and administration of the relevant services being provided.
your rights
Even if you have accepted the processing of your personal data for marketing purposes (by ticking the relevant box), you have the right to contact us at any time to ask us to stop processing your personal data for such purposes.
You can, at any time, ask us to purge your personal data. You have the right to access information held about you. You can exercise your rights at any time by contacting us.
changes to this privacy notice
Please check back frequently to see any updates or changes to this Privacy Notice. This policy was last updated on 21st May 2021.
definitions
For the purposes of this Privacy Notice, ("European Data Protection Legislation") is defined as, for the periods in which they are in force, the European Data Protection Directive 95/46/EC, all laws giving effect or purporting to give effect to the European Data Protection Directive 95/46/EC (such as the Data Protection Act 1998) or otherwise relating to data protection (to the extent the same apply) and, from 25 May 2018, the General Data Protection Regulation (Regulation (EU) 2016/670) (GDPR) or any equivalent legislation amending or replacing the GDPR. (28.04.18). (ANY POST BREXIT REVISION WILL BE UPDATED HERE in due course)
cookies
Cookies are tiny text files stored on your computer when you visit certain web pages. Our website uses both persistent and session cookies: Persistent cookies are used to allow the website to recognise users when they return to the site and to remember certain information about their preferences. These cookies are cookies which stay on your computer permanently, until you "manually" delete them. Session cookies are used in order to allow customers to carry information across pages of the website, without having to re-enter such information. These cookies delete themselves automatically when you leave a website and go to another, or when you shut down your browser.
How to control and delete cookies
It’s All Greek will not use cookies to collect personally identifiable information about you. However, should you choose to disable, reject or block our cookies, some parts of our website will not function fully.
For more information on how to control your cookie settings and browser settings, or how to delete cookies on your hard drive, please visit www.aboutcookies.org.